Customer Satisfaction Survey: Viaposte meets expectations again in 2025
Between 1 September and 15 October, Viaposte conducted its Customer Satisfaction Survey, for the 8th year in a row. The goal in 2025, as for previous editions, was to highlight customer loyalty, showcase successes, and identify key areas where the most improvement could be made.
Discover the results of the 2025 edition of the NPS Survey!
Net Promoter Score (NPS): key indicator for customer satisfaction in logistics and transport
Today, more and more companies have understood the value of giving their customers a voice in clearly identifying strengths and weaknesses, and in developing strategy to improve internal processes. This is even more true for organisations that operated on various fronts, such as Viaposte.
Historically, our company worked exclusively for the French postal service, La Poste, as its subsidiary. However, Viaposte has long expressed its strong desire to expand its external customer base with support for transport, logistics and maintenance. Over time, it has become essential to gather the opinions of these partners, in order to validate the trust they place in us.
For the past 8 years, the NPS survey has, therefore, become a key annual benchmark for measuring changes in customer satisfaction across Viaposte’s transport, logistics and maintenance activities.
Viaposte delivers again in 2025
When asked, “Would you recommend Viaposte to others?”, the majority of respondents answered “yes.” The 2025 NPS Score stands at 60.4, a figure that demonstrates significant customer loyalty and a strong attachment to the company.
These results reflect the performance of Viaposte’s teams and their commitment to taking further steps to bolster customer satisfaction.
In 2025, logistics and transport activities obtained the following scores:
- Logistics: 69.57 (up from 2024)
- Transport: 52 (down from 2024)
Logistics teams recognized for their quality and responsiveness
Respondents praised Viaposte’s logistics and transport teams, and appreciated the close relationship with their operational and commercial contacts.
Viaposte’s responsiveness and flexibility were also highlighted.
Reliability and trust were widely cited by respondents, as were the quality of listening and responsiveness of teams; key factors in customer satisfaction.
But Viaposte’s strength lies above all in the tailor-made support offered for each service. We work closely with you from the initial analysis of your needs through to the deployment and integration of solutions, providing a dedicated contact person to advise and support you every step of the way.
The word of our customers!
The results of the 2025 edition of this survey demonstrate the dedication of Viaposte’s logistics teams to delivering a reliable, responsive and personal service, and thereby contributing to consolidating Viaposte’s position as the partner of choice for many demanding businesses in the logistics and transport sector.
